Frequently Asked Questions
February 2021 Update:
Due to high demand and inconsistent supplies,
deliveries are taking 1-2 weeks.
Thank you for your patience.
What size of bag and bulk volumes do the logs come in?
The options are:
- Handy size net of kindling – 7.5 – 8 kg approx.
- Handy Size net of Softwood logs ( minimum order 10 nets)
- Handy Size net of Hardwood logs ( minimum order 10 nets)
- Bulk builders dumpy bag ( 90 x 90 x 90 cm)
Dumpy Bags are another name for Builders bags. They vary in size, so make sure you know the size of bag being used to deliver your logs.
How many logs are in a dumpy bag?
We don’t count the number of logs.
Are the logs seasoned? Is it seasoned firewood?
We supply both seasoned and kiln-dried firewood. The logs are seasoned before delivery to you – cut, split and air dried in an open shed to approx. 20% moisture and checked with a moisture meter prior to dispatch.
We also have kiln-dried hardwood and softwood logs, which are dried in a wood-fired kiln to 15% moisture level.
How is kiln dried firewood different from seasoned firewood?
Kiln dried firewood is dried in a wood-fired kiln/ oven to reduce the moisture to 15% or less. Seasoned firewood is dried outdoor in covered sheds for at least 6 months and up to a year or more. the length of time it takes to season wood to 20% moisture or less, depends on how wet the wood is when the tree is cut down.
How much do you charge for delivery?
Delivery costs up to 30 miles from our depot in Strathaven (the Local Area) are included in the price you see in the online store.
Delivery costs are calculated when a postcode is entered. there may be a small charge added for deliveries beyond 30 miles.
When do you deliver?
Delivery is arranged once an order is paid. We deliver at times to suit the customer between 9.00 am and 9.00 pm.
Weekend deliveries are made by special request.
You can time deliveries out over the winter to make sure you always have a supply of wood logs to suit your needs and storage facilities.
Please phone for advice or to discuss your needs with us.Phone 07770 288 455
What size are the logs?
Standard logs are cut to 10″ in length.
Whisky barrel staves are cut to 8 inches long.
Where does the wood come from?
Our wood comes from sustainable forests and arboriculture, grown and harvested in Central Scotland in accordance with our ambition to produce top quality eco logs with a minimum environmental impact. Sustainability is an important aspect of our decision to source these particular wood fuels for your logs.
The forests we mainly source from are managed in accordance with environmental certifications from The Forest Stewardship Council (FSC) – an international system for certification of foresting that has the support of many environmental organisations (to ensure chain of custody).
The forests are also an important part of the ecosystem in which we all live. They bind carbon dioxide from the air and give off the oxygen essential to life.
Important facts about the FSC are that the fibres in the product – your logs – can be traced back through the production process and that they meet the demands set for FSC labelling at all stages.
What Quantity of Logs should I order?
We deliver your logs by volume which is a fairer and more constant measure than weight. The weight of wood reduces as it dries out due to the seasoning process. Heavy wood is wet wood that doesn’t burn well. Buying by volume ensures you and everyone else get the same amount of logs.
The amount that you buy can be influenced by your budget, your storage space and how often you plan to use your stove.
With the option to buy up to 10m3, we think there is a load size to suit most people. Remember that when stacked logs take up less space.
We also sell handy size nets of logs and kindling and barrow bags.
I have an old fireplace I am thinking of opening up to burn logs. How do I know it is safe to use?
A. We recommend having your chimney swept and inspected by a professional chimney sweep who is qualified and registered, particularly if you have not used the chimney before, or if it has been used for a gas fire in the past.
What areas do you deliver to?
We deliver firewood logs to most of central Scotland:
Lanarkshire – Glasgow and surrounding areas, East Kilbride, Edinburgh, West Lothian, Falkirk.
North Lanarkshire– Abronhill, Airdrie, Bonkle, Bargeddie, Bellshill, Bothwell, Calderbank, Cardowan, Caldercruix, Castle Cary, Cumbernauld, Chapelhall, Chryston, Cleland, Coatbridge, Condorrat, Croy, Greengairs, Kildrum, Kilsyth, Moodiesburn, Mossend, Motherwell, Muirhead, Newarthill, Newmains, Overtown, Rochsoles, Salsburgh, Shotts, Stepps, Uddingston, Wishaw
South Lanarkshire – Abington, Auldhouse, Biggar, Blantyre, Cleland, Carluke, Cambuslang, Carnwath, Carstairs, Cambuslang, Crawfordjohn, Dunsyre, Dolphinton, Douglas, Drumclog, Elvanfoot, Forth, Gartcosh, Leadhills, Muirhead, Symington, Uddingston.Strathaven, Stonehouse, Glassford, Sandford, Larkhall, Quarter, Ashgill, Shawsburn, Netherburn, Tillietudlum, Draffan, Boghead, Blackwood, Kirkmuirhill, Auchenheath, Dalserf, Chapelton
Ayrshire – Darvel, Galston, Hurlford, Kilmarnock, Kilwinning, Newmilns, Prestwick, Priestland, Stewarton, Newmilns, Moscow, Muirkirk, Waterside, West Kilbride.
West Lothian – Armadale, Addiewell, Bathgate, Blackburn, Blackridge, Bridgend, Broxburn, Kirknewton, Linlithgow, Livingston, Oakbank, South Queensferry, Uphall, West Calder, Whitburn, A71
Midlothian – Edinburgh, Bonnyrigg, Crichton, Dalkeith, Gorebridge, Juniper Green, Loanhead, Penicuik, Rosewell, Roslin
Glasgow South – Balloch, Baillieston, Battlefield, Busby, Burnside, Cathcart, Castlemilk, Clarkston, Carmunnock, Croftfoot, Dalmarnock, Eaglesham, Easterhouse, East Kilbride, Giffnock, Govan, Govanhill, Jackton, Kings Park, Mount florida, Mount Vernon, Mansewood, Muirend, Nitshill, Netherlee, Newlands, Newton Mearns, Pollokshaws, Pollokshields, Queens Park, Rutherglen, Shawlands, Strathbungo, Thorntonhall, Tannochside Thornliebank, Waterfoot.
Glasgow North – Balmore, Bishopbriggs, Blanefield, Drymen, Kirkintilloch, Lenzie, Lennoxtown, Milton of Campsie, Strathblane, Torrance.
Glasgow West End – Anniesland, Botanic Gardens, Broomhill, Cleveden, Dowanhill, Hillhead, Hyndland, Kelvindale, Knightswood, Partick, Partickhill, Scotstoun, Whiteinch, Yoker.
Glasgow East – Anderston, Baillieston, Barrhead, Bridgeton, Clydebank, Cranhill, Dalmarnock, Dennistoun, Drumchapel, Easterhouse, Finnieston, Garnethill, Gorbals, Govan, Neilston, Parkhead. Provan, Townhead
Clyde Valley Rosebank, Kirkfieldbank, Lanark, Crossford,
Stirling Area – Banknock, Denny, Falkirk, Grangemouth, Slamannan.