Cancellation & Refunds Policy

Please Note: 
Due to high demand caused by Stay-at-Home COVID restrictions, combined with inconsistent supplies of Hardwoods, we may have to substitute Hardwood orders with Premium Larch plus some Wood Briquettes to make up the order value. By continuing to order you agree to these conditions. 


Other Orders cancelled prior to delivery will be refunded.

Refunds after delivery will only be granted if the buyer has good reason to believe the goods are below an acceptable standard.